Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page, which includes measurements for US, UK, and EU sizing.
Are Rockport shoes waterproof?
Many of our styles feature Hydro-Shield® technology for waterproofing; please check the specific product features for waterproof labeling.
Can I wash my Rockport shoes in a machine?
We do not recommend machine washing. For best results, clean leather with a damp cloth and use specialized suede brushes for nubuck styles.
Do you offer wide or narrow width options?
Yes, Rockport is known for inclusive sizing. We offer a variety of styles in Narrow (B), Medium (D), Wide (W), and Extra Wide (XW).
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also track it via the 'Order Status' page on our website.
Can I change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within 30 minutes of placement to request changes.